- HOW TO ORDER ONLINE
- OUT OF STOCK ITEMS
- PAYMENT METHOD
- DELIVERY WITHIN UK
- DELIVERY OUTSIDE OF THE UK
- CANCELLING YOUR ORDER
- RETURNS AND REFUNDS
- INFORMATION THAT WE COLLECT FROM YOU
- USE OF YOUR INFORMATION
- DISCLOSURE OF YOUR INFORMATION
- SECURITY AND DATA RETENTION
- TERMS AND CONDITIONS
- CASHMERE CARE
- HOW TO ORDER ONLINE
To purchase an item select the quantity and colour you would like on each page before clicking “add to your basket”.
When you have finished shopping, go to your Basket (on the top right hand side or view basket after each item ordered) and view your selections.
You can make any changes to your order on this page.
Click on “Checkout” and enter the details for delivery.
Please make sure you include a telephone number just in case we have any problems processing your order. Once you have entered your details, you can pay right away using a credit or debit card through Protx, a secure payment gateway www.protx.com.
How to Order BY TELEPHONE
You can place your order by telephone using our call back service. Please send an email to email@example.com with your name and telephone number and we will call you back as soon as possible. Office hours are Monday to Friday 9am-5pm, a customer service assistant will call you back within these times; alternatively include a preferred time to call in your email.
- OUT OF STOCK ITEMS back to top
If an item is showing out of stock please email us on firstname.lastname@example.org find out when our next scheduled delivery is. We will then be able to contact you once the item is in stock again.
- PRODUCT INFO
We do our very best to ensure that all the items you see on this website are as close to the photographs shown but since they are all handmade and not mass-produced, some slight variations in colour and size may happen from time to time. We hope that you understand this and appreciate, as we do, the skill and craftsmanship required to make them.
- PAYMENT METHOD back to top
When ordering online you will re-directed to Protx, an online secure payment gateway, where you will be able to pay using a credit or debit card.
Payment can also be taken over the phone (using our call back service)with a credit or debit card or by cheque drawn on a UK bank, postal order (in the UK only) made payable to Eskimo Home Ltd.
- DELIVERY WITHIN UK back to top
When items are in stock, we aim to ship within 3 days of payment, however please allow up to 21 days for delivery, especially during busy times such as Christmas.
Items are sent by Royal Mail Registered delivery which takes 2-5 working days from dispatch and must be signed for. If you are out when they attempt to deliver your order a card will be left stating where your parcel is being held and it will either need to be collected or a new delivery time arranged.
If an item is returned to us by Royal Mail as undelivered, we will not be able to resend it to you without first receiving payment for the redelivery costs. We will send you an invoice for this amount.
UK Delivery Costs
Orders up to £150 - £3.95
Orders from £150-£300 - £7.95
Orders over £300 - FREE
- DELIVERY OUTSIDE OF THE UK back to top
If you would like your order delivered anywhere outside of the UK please email us at email@example.com get a quote for postage costs.
Europe Delivery Costs
Orders up to £150 - £12.95
Orders from £150-£300 - £22.95
Orders over £300 - £34.95
USA and ROW Delivery Costs
Orders up to £150 - £17.95
Orders from £150-£300 - £27.95
Orders over £300 - £39.95
- CANCELLING YOUR ORDER. back to top
Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.
If you would like to cancel your order please send an email to firstname.lastname@example.org quoting your name and postcode and the date you placed the order.
You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.
- RETURNS AND REFUNDS back to top
If for any reason you are unhappy with your purchase we offer a 30 day returns policy, as long as the item is unused and in a re-saleable condition. Please let us know as soon as possible email if an item is not suitable, this should be within 7 days of delivery. We strongly recommend that you get proof of posting when returning items as we cannot be responsible if an item should get lost in transit.
If an item arrives faulty, incorrect or damaged in transit we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.
Please return it to:
Eskimo Home Ltd
28 Sandhurst Avenue,
If you just change your mind about your purchase, it is still fine for you to return the item (in the condition it was dispatched to you) for a full refund of the purchase price only, under these circumstances we are unable to refund your postage costs.
- IF AN ITEM GOES MISSING IN THE POSTAL SYSTEM
We always obtain proof of posting and whilst we cannot be responsible for items that go missing, we will do all that we can to track/trace the item or get a refund from the postal services. Where an item is deemed to be lost in the post, we will replace it (when the item is in stock) or refund you.
Eskimo Home Ltd is committed to preserving the privacy of all visitors to our website.
By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
- INFORMATION THAT WE COLLECT FROM YOU back to top
When you visit or order products on www.eskimohome.co.uk you may be asked to provide certain information about yourself including your name and contact details. We do not keep credit or debit card information on our system as payment is taken through Protx which is a secure online payment gateway. For more information about Protx, please visit their website www.protx.com
- USE OF YOUR INFORMATION back to top
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email or post about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
- DISCLOSURE OF YOUR INFORMATION back to top
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
- SECURITY AND DATA RETENTION back to top
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
- TERMS AND CONDITIONS back to top
These Terms and conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
Our contact details are as follows:
Trading address: 28 Sandhurst Avenue, Surbiton, Surrey, KT5 9BS
General email: email@example.com
We are not vat registered
1.1 You will be able to access all shopping areas of this Website without registering your details with us.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order confirmation, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. Once the order has been dispatched the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3.1 Our prices include VAT at the current applicable UK rate
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically and the next review will be on 01/03/2012.
4. CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order you can:
(a) notify us by email to firstname.lastname@example.org we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
in the event that the product has been used
to any products that we have made or customised specifically for you.
The provisions of this clause 4.4 do not affect your statutory rights.
5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
6. SERVICE ACCESS
6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
- CASHMERE CARE back to top
Our cashmere can be either be gently hand washed or dry cleaned. For handwashing please follow these instructions:
1. Soak your cashmere in luke warm water using a mild hand wash detergent.
2. Gently squeeze the suds through the garment, do not pull, stretch or wring the fabric
3. Rinse well in lukewarm water
4. Gently squeeze out the excess water
5. Lay the garment out on a towel and smooth back into shape. Place on a flat surface to dry out of direct sunlight and heat. Do not tumble dry.
6. Press with a cool iron.
Pilling (small balls of fluff) naturally occurs on new knitted garments as the fibres settle after manufacture during the first few wears. These can easily be removed using a fabric comb which can be bought in all good haberdasheries.
Should your cashmere garment need any repairs from stain removal to moth holes we recommend a company called The Cashmere Clinic, please call 0207 584 9806 for further information.